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Explore How We Protect Your Personal Data

At ion177 login, your personal data belongs to you — we collect only what is needed to operate your account, process your deposits through DANA, OVO, GoPay and…

Data collected only for account operationsDANA, OVO, GoPay & QRIS payment data handled separatelyYour data is never sold to third partiesRetention periods clearly definedRight to request deletion at any time
ion177 login Explore How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Open a Privacy Request With Our Team

If you want to access, correct or remove data tied to your ion177 login account, our privacy support team is reachable seven days a week between 08:00 and 23:00 WIB.

Live Chat Start a live chat session directly from your account dashboard — available daily 08:00–23:00 WIB. A privacy-trained agent will log your request and send a written confirmation within one hour.
Email Support Send your data request to our privacy address found in the account settings page. Include your registered account ID so we can locate and verify your record without delay.
Account Settings Portal Navigate to Settings → Privacy in your account to download a copy of your stored data or to submit a deletion request directly — no chat agent needed for standard self-service requests.
DATA HANDLING STANDARDS

See How We Handle Your Account Data

Every data-handling step at ion177 login is designed so you always know what is held, why it is held, and how to change it.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences at any time from the cookie settings panel in your browser — no account login required for that step.

Data Retention Periods

Account profile data is kept for the duration of your active account plus 24 months after closure, in line with financial record-keeping requirements. Payment transaction logs via DANA, OVO, GoPay or QRIS follow the same 24-month retention rule.

Account Security Practices

Your login credentials are hashed using industry-standard encryption; we never store plain-text passwords. Two-factor authentication is available in your account settings and we recommend enabling it immediately after your first login.

Third-Party Data Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS) strictly to complete your transaction, and with fraud-prevention services under confidentiality agreements. No data is sold or transferred to advertising partners under any circumstances.

Account & Data Deletion

Requesting full account deletion removes your profile data within 30 days. Certain transaction records are retained longer only where local law requires it — we will tell you exactly which records those are when you submit your deletion request.

Policy Update Notifications

When this Privacy Policy changes materially, we send a notification to your registered email address at least 14 days before the new terms take effect. You can review the change summary in the Privacy section of your account settings.

Check Our Answers on Data Privacy

The questions below cover the rights and processes our account holders in Indonesia ask about most when it comes to personal data. If your question is not listed here, reach our privacy team via live chat between 08:00 and 23:00 WIB any day of the week.

We collect your name, email address, date of birth, and the payment method details you add — such as your DANA or OVO wallet ID. We also collect device and browser information for session security purposes only.

Payment data for DANA, GoPay, OVO and QRIS is encrypted at rest using AES-256 and transmitted over TLS. We retain only the reference ID from each transaction, never your full wallet credentials or bank PIN.

Yes. Go to Settings → Privacy in your account and click 'Download My Data'. We will prepare a structured file covering your profile, transaction history and login records, delivered to your registered email within 72 hours.

Submit a deletion request via the account settings portal or by emailing our privacy address. We process standard deletions within 30 days. Certain payment records may be retained longer where local law requires it — we notify you of those.

We share data only with our payment processors (DANA, OVO, GoPay, QRIS) and a fraud-prevention partner, both bound by strict confidentiality agreements. We do not share, rent or sell your personal data to marketers or data brokers.

Profile data is retained for 24 months after account closure. Financial transaction records follow the same 24-month period unless a longer period is required by applicable financial regulation, in which case we will inform you of the extended duration.

Your rights to access, correct, port or delete your data depend on local law. For accounts registered in Indonesia, you may exercise these rights at any time through the settings portal or by contacting our privacy support team via live chat.